Customer Policies

General Terms and Conditions:

Our products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners.

We are not responsible for information on this site that may not be not accurate, complete or current. Content on this site is provided for general information. It is not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

In visiting this website you claim that you are at least the age of majority in your state. Further, you agree not to use our products for any illegal or unauthorized purpose nor may you, in their use violate any laws in your jurisdiction.

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order.

We regret that we are unable to fulfill orders placed with APO, FPO or DPO shipping addresses or from states where CBD is illegal (Idaho, Iowa, and South Dakota) or that limit the sale of ingestible CBD products. A full refund will be provided in these instances.

You agree to provide current, complete and accurate purchase and account information and to update this information as it changes or upon request.

Reviews provided by visitors to our website that are not related to Natural ReLeaf products or services are prohibited. Information contained in product reviews provided by customers may not be not accurate, complete or current. They do not represent any claim of benefit or product efficacy by Natural ReLeaf.

You agree to pay the fee for our products that you elect to purchase, and you authorize Natural ReLeaf to charge your debit or credit card or process other forms of payment for those fees.  Natural ReLeaf will not provide refunds, unless we determine, in our sole discretion, that a refund is warranted.

Web Privacy: Visiting this web site does not require you to disclose any information about yourself. At times, visitors provide such information in the “Contact Us” section for the purpose of gaining more information or a response from Natural ReLeaf. In this case any personally identifiable information you provide will be used to fulfill your specific requests. It is our explicit policy not to sell, rent or lease any personally identifiable information. We reserve the right to disclose any and all pertinent web site visitor information to law enforcement or other government officials as mandated by law or court action.
In the process of administering our web site, we may gain non-personally identifiable information about your visit through Web server logs. Web server logs provide such information as the types of browsers accessing the web site, page visits,and the times of day our servers experience significant load. Anonymous or aggregated forms of this information may be used to identify future features and functions to develop for the web site and provide better customer service.

Return/Cancellation: Natural ReLeaf is committed to your satisfaction. If you cancel your order before shipping, we will refund 100% of your payment. Requests to return products for refund are evaluated on a case-by-case basis but may require that the customer cover shipping costs. All returned products will receive 100% refund.

Shipping: It is our intention to ship orders on a timely basis, however, we can not control delays due to weather, third party shippers and other unforeseen events. Shipping with generally occur on the next business day following order placement. All products are ground shipped at a flat rate of $5 per order using UPS or other carriers used at our sole discretion. Tracking information will be provided upon request. Please reach out to us if you wish to expedite your order using next day or other means of faster delivery.

Customer Contact: Natural ReLeaf may contacted Monday through Friday, 9:00am-5:00pm EST at its Rochester, New York, 14450 location via toll-free, telephone 833-HELP CBD or via email,